Why is Customer Trust in MnDOT's Capacity to Deliver the State's Transportation System Important?
Public trust is the lifeblood of an effective public agency. The more trust Minnesotans have in MnDOT’s ability to deliver the transportation system, the more successful MnDOT will be in communicating needs and advancing solutions.
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MnDOT has initiated or continued a number of efforts designed to build trust and confidence in MnDOT’s delivery of Minnesota’s transportation system and in MnDOT’s financial effectiveness. This includes selecting projects with a high return on investment, taking advantage of partnership opportunities, completing a higher percentage of projects on time and within budget, and providing transportation options that respond to changes in society, technology, the environment, and the economy. This also includes providing accurate information and being open about how and why decisions are made and how dollars are spent.